AugDapt · Legal

AugDapt Master Services Agreement

For schools, tuition centres, education providers and other organisational customers

This is the v1.0 template of the Master Services Agreement. Organisation-specific Order Forms are signed separately and incorporate the then-current version of this Agreement by reference. Individual users are governed by the separate Terms of Use. Commercial terms that vary by customer are stated in the Order Form.

This Master Services Agreement (the “Agreement”) is entered into on the Effective Date stated in the applicable Order Form between:

• AugDapt Pte. Ltd., a company incorporated in Singapore under UEN 202615269N (“AugDapt”); and
• [CUSTOMER LEGAL NAME], with registration number [CUSTOMER REGISTRATION NUMBER] (“Customer”).

AugDapt and Customer are each a “Party” and together the “Parties”.

1. Definitions

“Acceptable Use Policy” means the use restrictions in Section 8 and any supplementary acceptable-use rules made available with the Services.

“Account” means an account created for an Authorised User to access the Services.

“Authorised User” means an employee, contractor, teacher, administrator, parent, Learner or other person whom Customer authorises to use the Services under the Order Form.

“Calibration Corpus” means the separately consented corpus described in the Privacy Policy. Customer Content is not included in it merely because Customer uses the Services.

“Confidential Information” means information disclosed by or on behalf of a Party that is marked confidential or that should reasonably be understood to be confidential, including Customer Content, product roadmaps, security information, pricing and non-public business information.

“Customer Content” means data, text, images, compositions, scans, documents, rubrics, instructions, comments and other materials submitted to or stored in the Services by or for Customer, together with Personal Data contained in them.

“Customer Personal Data” means Personal Data contained in Customer Content or otherwise processed by AugDapt on Customer’s behalf.

“Documentation” means the user guides, service descriptions and instructions made available by AugDapt for the Services.

“Fees” means the fees, charges and taxes stated in an Order Form.

“Learner” means a student or other person whose work or Personal Data is processed through the Services.

“Order Form” means an order, service order, subscription form, proposal or statement of work executed by the Parties that refers to this Agreement.

“Output” means feedback, reports, scores, suggestions, analytics, generated text and other results produced through the Services.

“Personal Data” has the meaning given under applicable data-protection law.

“Privacy Policy” means AugDapt’s then-current public privacy policy at augdapt.com/legal/privacy.

“Services” means the AugDapt and MarkingMates services identified in an Order Form, including related software, analytics, support and Documentation.

“Subscription Term” means the period stated in the Order Form.

“Writing Analytics” means automated or human-reviewed analysis of writing evidence, performance, development, strengths, weaknesses, targets and intervention outcomes.

2. Agreement Structure and Order of Precedence

This Agreement governs each Order Form executed by the Parties. Each Order Form is incorporated into this Agreement.

If there is a conflict, the following order of precedence applies, unless the relevant document expressly states otherwise:

1. a signed Order Form, but only for the Services and commercial terms covered by that Order Form;
2. the Data Processing Schedule in Schedule 2, for the processing of Customer Personal Data;
3. this Agreement;
4. the Documentation and Acceptable Use Policy.

The Privacy Policy explains AugDapt’s public privacy practices but does not replace the Parties’ contractual obligations under this Agreement or Schedule 2.

3. Services and Right to Use

3.1 Provision of Services

During the Subscription Term and subject to Customer’s compliance with this Agreement, AugDapt will provide the Services identified in the Order Form.

3.2 Limited right of access

AugDapt grants Customer a limited, non-exclusive, non-transferable and non-sublicensable right during the Subscription Term to permit its Authorised Users to access and use the Services for Customer’s internal educational and administrative purposes.

3.3 Service limits

The number of Accounts, compositions, credits, storage, integrations, features and usage limits are stated in the Order Form or Documentation. Customer must not exceed those limits without AugDapt’s written agreement or purchase of additional capacity.

3.4 Changes to Services

AugDapt may improve, modify or replace features from time to time. AugDapt will not materially reduce the core functionality of paid Services during a current Subscription Term without reasonable notice, except where necessary for security, legal compliance, third-party dependency changes or prevention of misuse.

3.5 Beta and pilot features

A feature identified as beta, preview, pilot, experimental or early access may be changed, suspended or discontinued at any time. Unless an Order Form states otherwise, beta and pilot features are provided without a service-level commitment and should not be relied upon for high-stakes or final assessment decisions.

4. Customer Accounts and Administration

Customer will designate at least one administrator responsible for Account creation, permissions, user removal, configuration and first-line support within Customer’s organisation.

• Customer must provide accurate registration and billing information;
• Accounts are assigned to identified Authorised Users and must not be shared;
• Customer must promptly disable Accounts that are no longer authorised;
• Customer is responsible for activity carried out through its Accounts except to the extent caused by AugDapt’s breach;
• Customer must notify AugDapt promptly of suspected compromise or unauthorised use.

5. Customer Responsibilities

Customer is responsible for:

• its Authorised Users and their compliance with this Agreement;
• the accuracy, quality, legality and appropriateness of Customer Content and instructions;
• having all rights, permissions, notices, consents and lawful bases needed to submit and use Customer Content;
• configuring rubrics, task information and context needed for meaningful Output;
• reviewing Output before it is used, shared or relied upon;
• maintaining appropriate human oversight for educational and assessment decisions;
• its devices, networks, internet access and third-party systems;
• responding to Learner, parent and staff enquiries for which Customer is the responsible organisation or controller.

Customer must not represent an Output as an official examination grade, guaranteed result or professional determination unless it has been independently reviewed and Customer is authorised to make that representation.

6. Learners, Minors and Authority to Upload

Customer acknowledges that Learner work and Learner identifiers may constitute Personal Data and may include sensitive content. Customer must have the authority to submit that information to AugDapt and to use the Services for the intended educational purpose.

Customer will provide notices and obtain consents or other authorisations required by law, institutional policy or contract. Customer will use age-appropriate notices where appropriate and will not direct a Learner to provide unnecessary sensitive Personal Data.

Customer Content is not added to the Calibration Corpus through this Agreement. Calibration Corpus participation requires a separate opt-in consent and must remain optional. Refusal must not prevent ordinary use of the Services.

7. Fees, Credits, Taxes and Payment

7.1 Fees

Customer will pay the Fees stated in each Order Form. Except where the Order Form states otherwise, Fees are quoted in Singapore dollars and exclude applicable goods and services tax and other taxes.

7.2 Invoicing and payment

Invoices are due within 14 days of the invoice date unless the Order Form states another period. Customer must raise a good-faith billing dispute before the due date and pay all undisputed amounts on time.

7.3 Credits and usage units

Where the Services use prepaid credits or usage units, the Order Form or Documentation will state how they are consumed, whether they expire, and whether unused credits carry forward. Credits have no cash value and are not transferable unless AugDapt agrees in writing.

7.4 Late payment

AugDapt may suspend paid features for undisputed Fees that remain unpaid after written notice and a reasonable opportunity to cure. AugDapt may charge reasonable recovery costs and interest to the extent permitted by law and stated in the Order Form or invoice.

7.5 Refunds

Fees are non-refundable except where this Agreement, an Order Form or applicable law expressly provides otherwise.

8. Acceptable Use

Customer must not, and must not permit an Authorised User to:

• use the Services unlawfully, fraudulently or in a manner that infringes another person’s rights;
• upload Customer Content without the required authority, notice or consent;
• use the Services to harass, exploit, discriminate against or endanger a person;
• introduce malware, attempt unauthorised access, probe security controls or disrupt the Services;
• circumvent usage limits, share credentials or misrepresent an identity;
• reverse engineer, decompile, scrape or extract the Services except to the extent a restriction is prohibited by law;
• use the Services or Output to build or train a substantially competing marking or writing-analytics service without AugDapt’s written permission;
• remove proprietary notices or falsely attribute Output to a human assessor;
• use Output as the sole basis for a high-stakes decision affecting a Learner without appropriate human review;
• submit content that is unlawful or that Customer is not authorised to process.

AugDapt may investigate suspected misuse and may restrict the affected content or Account where reasonably necessary to protect the Services, users or third parties.

9. Customer Content

9.1 Ownership

As between the Parties, Customer retains its rights in Customer Content. AugDapt does not acquire ownership of Customer Content merely because it is submitted to the Services.

9.2 Licence to provide the Services

Customer grants AugDapt a non-exclusive, worldwide, limited licence during the Subscription Term and applicable retention period to host, copy, process, transmit, display, modify and create technical derivatives of Customer Content only as reasonably necessary to provide, secure, support and maintain the Services, comply with Customer’s instructions, and meet legal obligations.

9.3 No corpus reuse without separate consent

The licence in Section 9.2 does not authorise AugDapt to include Customer Content in the Calibration Corpus or to use identifiable Customer Content to train general-purpose models. Those uses require a separate lawful basis and any required consent.

9.4 Customer warranties

Customer represents and warrants that it has all rights and authority required to submit Customer Content and grant the licence in this Section, and that Customer’s instructions will not require AugDapt to violate applicable law.

10. Output and AI-Assisted Features

10.1 Nature of Output

The Services may use automated rules, classifiers, language models and human review. Output may contain errors, omissions, uncertainty, bias, inappropriate wording or content similar to output produced for another user.

10.2 Human review

Customer must exercise professional judgement and review Output before using it for teaching, assessment, reporting, discipline, progression or communication with a Learner or parent. AugDapt may display evidence, confidence or uncertainty indicators, but those indicators do not eliminate the need for review.

10.3 Ownership and permitted use of Output

Subject to Customer’s payment obligations and applicable third-party terms, Customer may use Output generated for Customer’s internal educational and administrative purposes. AugDapt retains all rights in the Services, underlying models, templates, analytics methods, taxonomies and system-generated structures.

10.4 Restricted decisions

Customer must not use Output as the sole basis for decisions producing legal or similarly significant effects, or for medical, psychological, immigration, employment, credit or other regulated determinations.

11. Intellectual Property

AugDapt and its licensors retain all rights, title and interest in and to the Services, Documentation, software, interfaces, workflows, taxonomies, analytics architecture, prompts, templates, models, branding and improvements, excluding Customer Content.

No rights are granted except those expressly stated in this Agreement. Customer must not use AugDapt’s name, trademarks or logos without written permission, except to identify AugDapt as the service provider in internal materials.

12. Feedback

If Customer voluntarily provides product suggestions that do not contain Customer Content or Personal Data, Customer grants AugDapt a perpetual, worldwide, royalty-free right to use those suggestions to improve the Services. AugDapt will not treat a suggestion as permission to use identifiable Customer Content for model training or calibration.

13. Confidentiality

13.1 Obligations

The receiving Party will protect the disclosing Party’s Confidential Information using at least reasonable care, use it only to perform or exercise rights under this Agreement, and disclose it only to personnel, contractors, advisers and service providers who need to know it and are bound by confidentiality obligations.

13.2 Exclusions

Confidential Information does not include information that the receiving Party can demonstrate was lawfully known without restriction, becomes public through no breach, is independently developed without use of the Confidential Information, or is lawfully received from a third party without a duty of confidentiality.

13.3 Required disclosure

A receiving Party may disclose Confidential Information where required by law or lawful process, provided that it gives advance notice where legally permitted and reasonably cooperates with protective measures at the disclosing Party’s cost.

13.4 Duration

The confidentiality obligations continue for five years after disclosure, except that obligations relating to Personal Data, trade secrets and information that remains confidential by its nature continue for so long as the information remains protected under applicable law or this Agreement.

14. Data Protection

Each Party will comply with the data-protection laws applicable to its own processing. The Data Processing Schedule in Schedule 2 applies where AugDapt processes Customer Personal Data on Customer’s behalf.

For account administration, security, billing, legal compliance and separately consented Calibration Corpus activity, AugDapt may process limited Personal Data for its own stated purposes as described in the Privacy Policy.

Customer will not instruct AugDapt to process Personal Data in a manner that violates applicable law. AugDapt will notify Customer if it reasonably believes an instruction is unlawful, unless notification is prohibited by law.

15. Security and Incidents

AugDapt will maintain reasonable administrative, technical and organisational safeguards appropriate to the nature of Customer Personal Data and the risks of unauthorised access, use, disclosure, alteration, loss or destruction.

Customer is responsible for configuring user permissions, protecting credentials and devices, maintaining secure networks and promptly removing unauthorised Accounts.

AugDapt will notify Customer without undue delay after becoming aware of a confirmed Personal Data breach affecting Customer Personal Data and will provide information reasonably available to support Customer’s assessment and response.

16. Third-Party Services and Subprocessors

Customer authorises AugDapt to use service providers and subprocessors reasonably required to provide the Services, including infrastructure, storage, authentication, OCR and commercial AI providers. Current principal providers are described in the Privacy Policy or another subprocessor notice made available by AugDapt.

AugDapt will impose appropriate confidentiality, security and data-processing obligations on subprocessors to the extent required by applicable law and will remain responsible for their performance to the extent required by this Agreement and applicable law.

Third-party integrations enabled by Customer may also be governed by the third party’s terms and privacy policy. Customer is responsible for deciding whether to enable those integrations.

17. Support, Availability and Maintenance

Support channels, response targets and any service-level commitments are stated in the Order Form. Unless an Order Form expressly provides a service-level commitment, AugDapt does not guarantee uninterrupted or error-free availability.

AugDapt may perform planned or emergency maintenance and may temporarily limit access where reasonably necessary for security, legal compliance, infrastructure changes or prevention of material harm. AugDapt will provide reasonable notice of planned material downtime where practicable.

18. Suspension

AugDapt may suspend an Account or affected part of the Services where reasonably necessary because of:

• a material breach of this Agreement;
• an actual or suspected security incident or unauthorised access;
• unlawful, harmful or abusive use;
• a risk to the Services, another customer or a third party;
• an overdue undisputed payment after notice and opportunity to cure;
• a legal or regulatory requirement;
• a third-party provider suspending a dependency required for the Services.

Where practicable, AugDapt will limit the suspension to the affected Account, content or function and will restore access after the issue is resolved.

19. Term and Renewal

This Agreement begins on the Effective Date of the first Order Form and continues until all Order Forms have expired or been terminated. Each Subscription Term and any renewal arrangement are stated in the applicable Order Form.

Unless the Order Form expressly provides for automatic renewal, a Subscription Term does not renew automatically.

20. Termination

20.1 Termination for cause

Either Party may terminate an affected Order Form or this Agreement by written notice if the other Party materially breaches it and fails to cure the breach within 30 days after receiving notice. A Party may terminate immediately if the breach cannot reasonably be cured, or if the other Party becomes insolvent, ceases business or enters an analogous proceeding, subject to applicable law.

20.2 Termination for convenience

A Party may terminate for convenience only where the applicable Order Form grants that right. Unless the Order Form states otherwise, prepaid Fees are not refundable upon Customer’s termination for convenience.

20.3 Termination for legal or security reasons

AugDapt may terminate an affected Service where continued provision would violate law, create a material security risk, or become impossible because a critical third-party service is discontinued. AugDapt will provide reasonable notice where practicable and will refund prepaid Fees for the unused affected period, unless the termination results from Customer’s breach.

21. Consequences of Expiry or Termination

On expiry or termination:

• Customer’s right to use the terminated Services ends;
• all accrued payment obligations remain due;
• Customer should export Customer Content before access ends using available functionality;
• AugDapt will delete or return Customer Personal Data as described in Schedule 2 and the applicable retention process;
• sections intended by their nature to survive will continue, including payment, confidentiality, intellectual property, disclaimers, liability, dispute and data-protection provisions.

22. Warranties

Each Party warrants that it has authority to enter into this Agreement.

AugDapt warrants that it will provide paid Services with reasonable skill and care and will not knowingly introduce malicious code into the Services. Customer’s exclusive remedy for a verified breach of this warranty is for AugDapt to use reasonable efforts to correct the affected Service or, if correction is not reasonably practicable, terminate the affected Order Form and refund prepaid Fees for the unused affected period.

23. Disclaimers

Except for the express warranties in this Agreement and to the maximum extent permitted by law, the Services and Output are provided on an “as available” basis. AugDapt disclaims implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement and uninterrupted or error-free operation.

AugDapt does not warrant that Output will be accurate, complete, unbiased, unique, suitable for a particular Learner, or consistent with the judgement of every teacher, school or examiner. Customer remains responsible for professional review and educational decisions.

Nothing in this Agreement excludes rights or remedies that cannot lawfully be excluded.

24. Indemnity for Customer Content and Misuse

Customer will indemnify AugDapt against third-party claims, damages, penalties and reasonable external legal costs arising from:

• Customer Content that infringes a third party’s intellectual property, privacy or other rights;
• Customer’s failure to obtain required authority, notice or consent for Customer Personal Data;
• Customer’s unlawful or prohibited use of the Services;
• a representation made by Customer that Output is an official or guaranteed assessment without appropriate review.

This indemnity does not apply to the extent the claim was caused by AugDapt’s breach of this Agreement, negligence or wilful misconduct. AugDapt must give prompt notice, allow Customer reasonable control of the defence and settlement, and provide reasonable cooperation at Customer’s cost. Customer may not settle a claim in a manner that admits fault by AugDapt or imposes a non-monetary obligation on AugDapt without consent.

25. Limitation of Liability

25.1 Excluded losses

To the maximum extent permitted by law, neither Party is liable for indirect, incidental, special, exemplary or consequential loss, or for loss of profits, revenue, anticipated savings, goodwill or business opportunity, even if advised of the possibility.

25.2 General cap

Subject to Sections 25.3 and 25.4, each Party’s aggregate liability arising out of or relating to this Agreement will not exceed the greater of S$1,000 and the Fees paid or payable by Customer under the affected Order Form during the 12 months immediately preceding the event giving rise to liability.

25.3 Enhanced cap

Each Party’s aggregate liability for breach of confidentiality or data-protection obligations will not exceed two times the amount calculated under Section 25.2.

25.4 Liabilities not limited

Nothing in this Agreement limits liability for fraud, fraudulent misrepresentation, wilful misconduct, death or personal injury caused by negligence, Customer’s obligation to pay Fees, breach of Section 8 involving unauthorised access or deliberate misuse, or any liability that cannot lawfully be limited.

25.5 Allocation of risk

The limitations in this Section reflect the allocation of risk between the Parties and apply regardless of the legal theory of liability and even if a limited remedy fails of its essential purpose.

26. Insurance

Each Party will maintain insurance that is reasonable for its business and responsibilities under this Agreement. Where Customer requires specified insurance limits, those requirements must be agreed in the Order Form before the Services begin.

27. Compliance with Laws

Each Party will comply with laws applicable to its performance under this Agreement. Customer is responsible for education-sector, employment, safeguarding, records-management and assessment requirements applicable to its use of the Services.

Neither Party will offer, promise or provide an improper payment or benefit in connection with this Agreement.

28. Publicity

AugDapt will not publish Customer’s name, logo, testimonial or case study without Customer’s prior written consent. Customer may identify AugDapt as a service provider for internal governance, procurement and privacy notices.

29. Notices

A formal notice under this Agreement must be in writing and sent by email to the notice address in the applicable Order Form. Notices to AugDapt must be sent to admin@augdapt.com. A notice is treated as received on the next business day after transmission, unless the sender receives an automated failure notice.

Routine support, billing and operational communications may be sent through the Services or ordinary business email and are not formal legal notices unless expressly stated.

30. Assignment and Corporate Changes

Neither Party may assign this Agreement without the other Party’s prior written consent, which must not be unreasonably withheld. Either Party may assign it without consent to an affiliate or in connection with a merger, restructuring, financing or sale of substantially all relevant business assets, provided that the assignee assumes the assigning Party’s obligations and the assignment does not materially reduce the other Party’s rights.

31. Force Majeure

Neither Party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, widespread network or cloud outages, war, civil disorder, labour disruption, governmental action, epidemic or failure of critical suppliers, provided that the affected Party uses reasonable efforts to mitigate the impact. This Section does not excuse Customer’s obligation to pay amounts already due.

32. General

This Agreement and its Order Forms constitute the entire agreement concerning their subject matter and replace prior discussions or representations concerning that subject matter. A waiver must be in writing and applies only to the specific instance. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will continue. Nothing creates a partnership, employment, agency or fiduciary relationship. Headings are for convenience only. “Including” means “including without limitation”. Electronic signatures and counterparts are permitted.

33. Governing Law and Jurisdiction

This Agreement is governed by the laws of Singapore. The courts of Singapore have exclusive jurisdiction, except that either Party may seek urgent interim or injunctive relief in any court of competent jurisdiction.

Before commencing proceedings, the Parties will attempt in good faith for at least 30 days to resolve the dispute through discussions between authorised senior representatives, unless urgent relief is required.

34. Signatures

The Parties agree to this Agreement through the signatures below or by executing an Order Form that expressly incorporates this Agreement. Signature blocks are completed on the executed copy exchanged between the Parties.

Schedule 1 - Order Form

This Order Form is governed by the AugDapt Master Services Agreement version v1.0-2026-07-29 unless the Parties identify another version below.

The person signing for each Party represents that they are authorised to bind that Party.

Schedule 2 - Data Processing Schedule

This Schedule applies where AugDapt processes Customer Personal Data on behalf of Customer in providing the Services.

1. Roles and Instructions

For Customer Personal Data submitted for Customer’s educational, marking, reporting or administrative purposes, Customer is the organisation or controller and AugDapt is the data intermediary or processor, except where applicable law assigns the Parties another role.

Customer instructs AugDapt to process Customer Personal Data only to provide, secure, support and maintain the Services, comply with the Agreement and Order Form, follow Customer’s use and configuration of the Services, and comply with applicable law.

AugDapt may process limited Personal Data as an independent organisation or controller for account administration, security, billing, legal compliance, service communications and separately consented Calibration Corpus activity, as described in the Privacy Policy.

2. Processing Details

3. Customer Obligations

Customer will ensure that its instructions and processing of Customer Personal Data comply with applicable law, and that it has provided required notice and obtained required consent or authority. Customer will not instruct AugDapt to collect or use data that is unnecessary for the Services.

Customer is responsible for the accuracy of task context, Learner identifiers and other information it provides, and for responding to individuals where Customer is responsible for the relevant processing.

4. Confidentiality and Personnel

AugDapt will restrict access to Customer Personal Data to personnel and contractors who need access for their assigned duties and who are bound by confidentiality obligations. AugDapt will provide appropriate privacy and security guidance to personnel who handle Customer Personal Data.

5. Security Measures

AugDapt will maintain reasonable security measures appropriate to the risks, which may include encrypted connections, infrastructure-provided encryption at rest, authentication, role-based access, least privilege, credential and secret management, logging, monitoring, pseudonymisation, backup and recovery, vulnerability management and incident response.

Customer acknowledges that security is shared. Customer will manage Account permissions, protect credentials and devices, and notify AugDapt promptly of suspected compromise.

6. Subprocessors

Customer gives general authorisation for AugDapt to appoint subprocessors reasonably required to provide the Services. AugDapt will make the principal current providers available through the Privacy Policy or another subprocessor notice.

AugDapt will enter into appropriate written terms with subprocessors, limit their processing to the assigned services and require confidentiality and security obligations to the extent required by applicable law.

Where AugDapt gives notice of a new subprocessor that materially changes the risk to Customer Personal Data, Customer may raise a reasonable written objection based on data-protection grounds. The Parties will work in good faith on a reasonable solution. If none is reasonably available, either Party may terminate the affected Service, and AugDapt will refund prepaid Fees for the unused affected period.

7. Overseas Transfers

Customer authorises AugDapt and its subprocessors to process Customer Personal Data outside Singapore where reasonably necessary to provide the Services. AugDapt will take reasonable steps to ensure a standard of protection comparable to the PDPA and will use contractual or other lawful safeguards where required.

Where European data-protection law applies, the Parties will cooperate to put in place an available lawful transfer mechanism, including approved standard contractual clauses where required.

8. Rights Requests and Regulatory Assistance

Taking into account the nature of the processing, AugDapt will provide reasonable assistance to Customer with requests for access, correction, deletion, restriction, objection or portability relating to Customer Personal Data, to the extent Customer cannot reasonably fulfil the request through the Services.

If AugDapt receives a request directly concerning Customer Personal Data processed on Customer’s behalf, AugDapt may direct the individual to Customer and will not respond substantively except on Customer’s instruction or where required by law.

AugDapt will provide information reasonably available to assist Customer with data-protection impact assessments, consultations or regulatory enquiries relating specifically to the Services. Material assistance beyond ordinary support may be chargeable if agreed in advance.

9. Personal Data Breaches

AugDapt will notify Customer without undue delay after becoming aware of a confirmed breach of security leading to accidental or unlawful destruction, loss, alteration, unauthorised disclosure of or access to Customer Personal Data.

The notice will include information reasonably available to AugDapt concerning the nature of the incident, affected data and individuals, likely consequences, containment or remediation steps, and a contact point for follow-up. AugDapt may provide information in stages as it becomes available.

Customer is responsible for determining whether it must notify an authority or affected individual, except to the extent AugDapt has an independent legal obligation.

10. Return and Deletion

During the Subscription Term, Customer may export or delete Customer Content using available functionality. On expiry or termination, AugDapt will, at Customer’s written request made before access ends, provide a reasonable opportunity to export Customer Content in an available standard format.

After the applicable access or recovery period, AugDapt will delete or de-identify Customer Personal Data in accordance with its ordinary deletion process, generally within 30 days after soft deletion, unless continued retention is required by law, reasonably necessary for security or legal records, or instructed by Customer under a lawful arrangement.

Residual copies may remain temporarily in backups and provider logs until overwritten under the applicable retention cycle and will remain protected and unavailable for ordinary use.

11. Calibration Corpus Exclusion

Customer Personal Data is not included in the Calibration Corpus solely under this Schedule. Any Calibration Corpus use requires a separate opt-in consent and is governed by the Privacy Policy and the applicable consent notice. Refusing or withdrawing that consent will not affect the ordinary Services.

12. Audit and Compliance Information

On reasonable written request, AugDapt will provide information reasonably necessary to demonstrate compliance with this Schedule, such as relevant policies, subprocessor information or independent assurance reports available to AugDapt. Customer will keep such information confidential.

A physical or intrusive audit is permitted only where required by applicable law or a competent authority, or where the information provided is insufficient to address a substantiated material compliance concern. The Parties will agree scope, timing, confidentiality and cost in advance, and the audit must avoid unreasonable disruption and exposure of another customer’s information.

13. Precedence and Survival

If this Schedule conflicts with the Agreement concerning the processing of Customer Personal Data, this Schedule prevails. It remains in effect until AugDapt has deleted or returned Customer Personal Data in accordance with it.

See also the Privacy Policy and the Terms of Use agreed by every Account Holder.